CUSTOMER SERVICE
CONTACT US
Have questions ?
Check out our chatbox!
"We're Online!" means one of our team members is available to answer questions in just a few minutes!
"Questions? Email us!" means we are unable to chat directly on the site at the moment, so feel free to email us at info@weargeneric.com!
You can also use this contact form and we will reply as soon as possible!
01
I’ve found the product I want but I can’t find my size
Our production facilities strive to restock sizes on all of our products as soon as possible. If you are unable to find the proper size for your needs, please allow for two or three days to get it back in stock. If you believe the size is not available, we would be happy to reach out to the facility and get an answer for you!
03
Has my order been sent yet ?
After you have purchased your order, it is immediately sent into Pre-Production. This is part of the process for all of our products, and allows for our manufacturers to understand which product you have chosen, and then is sent into production with the size you selected. If your order did not go through or you have not received updates on it, please contact us immediately.
05
Part of my order is missing
If a part of your order is missing, please double check your receipt to ensure it was purchased. If it was, check the email sent informing that your product was sent to production, as well as the email that provides delivery updates. If your product is there, but did not come with your order, please email us as soon as possible so we can get it sorted out.
07
Which methods of payments can I use?
We accept all major credit cards, including Visa, Mastercard, and Discover. There are multiple options you can use at checkout: Apple Pay, PayPal Checkout, PayPal Pay Later, Venmo Checkout, and GPay (Google). Select pre-paid debit and gift cards are also accepted, such as Visa Vanilla Gift Cards.
09
Is it safe to order online?
Yes! Our website is secured and protected. Your information will be encrypted and stored safely. We only collect information that is necessary to complete your order, such as delivery address and payment details. If you believe your information was misused or leaked through our website, please message us as soon as possible.
02
Can you give me more information about the products?
Our brand strives for the highest quality materials and designs. All of our products are selected carefully and designed with great care and consideration. We source products from different manufacturers and designers, and the materials come from a variety of countries to allow for a diverse scale of material and selection.
04
Can I track my order ?
Yes! Every order can be tracked using the tracking link provided, which is sent to the email you chose at checkout. This tracking link is sent once your product is finished in production, typically one or two days after purchase. The tracking link provides information on where your product is, its tracking number, and who is shipping it to you. If you have any issues, please reach out.
06
You’ve sent me the wrong items
If you have received the wrong product, whether it is the design, product, color, or size, please contact us. We will identify the issue that went wrong with your order, and we encourage you to send the incorrect items back, and we will refund your money and send the correct products to you for free.
08
I forgot to use my discount code
Unfortunately, we are not able to go in and adjust the price charged for an order, which means we are unable to reverse it in order to apply the discount code. However, you can cancel your order and go back to apply the discount code when you repurchase.
10
Delivery - How much is it and how long does it take?
We provide free shipping across our entire site. The costs of each product are carefully curated and include purchase for your product's fulfillment and it's delivery, keeping your cost low. Delivery takes about five to seven days. If your order has not been received within or before that timeframe, please let us know.